Is Otter.ai HIPAA compliant?

Yes

Otter.ai, Inc. · Meetings & notetakers

Yes. Otter.ai, Inc. will sign a Business Associate Agreement (BAA) for Otter.ai, usually on an enterprise plan, which is the baseline requirement for handling PHI.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Business Associate Agreement: Confirmed; Otter.ai, Inc. publishes a BAA option. Confirm the exact plan and service are covered before sending PHI.
Enterprise route: Enterprise; For regulated use, validate the BAA, configured service and users under the Enterprise contract.
Default data training: Opt-out required; Otter uses a proprietary method to de-identify user data and trains its own models on it by default, with opt-out controls reportedly available in account data settings.
Business-tier training: Opt-out required; Otter de-identifies and trains on user data by default (third-party AI service providers do not train on it); enterprise customers act as data controllers and can configure controls.

Practical risk: Otter trains its own models on de-identified user content by default and its meeting assistant can auto-join calendar meetings, raising consent and surveillance concerns (it is the subject of a wiretap/consent class action).

How to make a decision

Check the precise account tier, written contract and intended data before approving Otter.ai. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Otter.ai

Is Otter.ai GDPR compliant?Is Otter.ai SOC 2 compliant?Is Otter.ai ISO 27001 certified?Does Otter.ai train on your data?

See the full Otter.ai risk profile, with every data-handling fact and its source, or browse all rated AI tools.