Does Otter.ai train on your data?
NoOtter.ai, Inc. · Meetings & notetakers
By default it can. On the consumer tier Otter.ai uses your inputs to improve models unless you opt out. Its business tier typically does not.
What we checked
This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.
- Default data training
- Opt-out required
- Otter uses a proprietary method to de-identify user data and trains its own models on it by default, with opt-out controls reportedly available in account data settings.
- Business-tier training
- Opt-out required
- Otter de-identifies and trains on user data by default (third-party AI service providers do not train on it); enterprise customers act as data controllers and can configure controls.
- Training control
- Confirmed
- Otter.ai, Inc. documents a training control. Confirm whether it is enabled centrally or must be set by each user.
Practical risk: Otter trains its own models on de-identified user content by default and its meeting assistant can auto-join calendar meetings, raising consent and surveillance concerns (it is the subject of a wiretap/consent class action).
How to make a decision
Check the precise account tier, written contract and intended data before approving Otter.ai. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.
More on Otter.ai
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See the full Otter.ai risk profile, with every data-handling fact and its source, or browse all rated AI tools.