Is Vapi HIPAA compliant?

Yes

Vapi · Audio

Yes. Vapi will sign a Business Associate Agreement (BAA) for Vapi, usually on an enterprise plan, which is the baseline requirement for handling PHI.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Business Associate Agreement: Confirmed; Vapi publishes a BAA option. Confirm the exact plan and service are covered before sending PHI.
Enterprise route: Any plan with HIPAA mode (hipaaEnabled true) enabled and only HIPAA-compliant provider keys configured: a per-assistant configuration flag, not a separate paid tier.; For regulated use, validate the BAA, configured service and users under the Any plan with HIPAA mode (hipaaEnabled true) enabled and only HIPAA-compliant provider keys configured: a per-assistant configuration flag, not a separate paid tier. contract.
Default data training: Opt-out required; By default, call recordings, transcripts and logs may be retained to help train and improve the AI models. Enabling HIPAA mode (hipaaEnabled true) disables data persistence entirely, which stops this use.
Business-tier training: Opt-out required; Any plan with HIPAA mode (hipaaEnabled true) enabled and only HIPAA-compliant provider keys configured: a per-assistant configuration flag, not a separate paid tier. is the business tier recorded for this profile.

Practical risk: Vapi's default configuration retains call data and can use it to improve the service; you have to explicitly turn on HIPAA mode to disable storage and training use, and even then you choose HIPAA-compliant providers yourself. Treat it as developer infrastructure that requires deliberate configuration.

How to make a decision

Check the precise account tier, written contract and intended data before approving Vapi. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Vapi

Is Vapi GDPR compliant?Is Vapi SOC 2 compliant?Is Vapi ISO 27001 certified?Does Vapi train on your data?

See the full Vapi risk profile, with every data-handling fact and its source, or browse all rated AI tools.