Does Vapi train on your data?

Vapi · Audio

By default it can. On the consumer tier Vapi uses your inputs to improve models unless you opt out. Its business tier typically does not.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Default data training: Opt-out required; By default, call recordings, transcripts and logs may be retained to help train and improve the AI models. Enabling HIPAA mode (hipaaEnabled true) disables data persistence entirely, which stops this use.
Business-tier training: Opt-out required; Any plan with HIPAA mode (hipaaEnabled true) enabled and only HIPAA-compliant provider keys configured: a per-assistant configuration flag, not a separate paid tier. is the business tier recorded for this profile.
Training control: Confirmed; Vapi documents a training control. Confirm whether it is enabled centrally or must be set by each user.

Practical risk: Vapi's default configuration retains call data and can use it to improve the service; you have to explicitly turn on HIPAA mode to disable storage and training use, and even then you choose HIPAA-compliant providers yourself. Treat it as developer infrastructure that requires deliberate configuration.

How to make a decision

Check the precise account tier, written contract and intended data before approving Vapi. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Vapi

Is Vapi HIPAA compliant?Is Vapi GDPR compliant?Is Vapi SOC 2 compliant?Is Vapi ISO 27001 certified?

See the full Vapi risk profile, with every data-handling fact and its source, or browse all rated AI tools.