Is Vapi ISO 27001 certified?

Unverified

Vapi · Audio

Not verified. We could not confirm an ISO/IEC 27001 certification for Vapi.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

ISO/IEC 27001: Not verified; No public ISO/IEC 27001 certification was confirmed. Request evidence from Vapi if this is a procurement requirement.
SOC 2: Confirmed; Vapi also reports a SOC 2 attestation, which can complement but does not replace ISO scope evidence.
Default data training: Opt-out required; By default, call recordings, transcripts and logs may be retained to help train and improve the AI models. Enabling HIPAA mode (hipaaEnabled true) disables data persistence entirely, which stops this use.
Business-tier training: Opt-out required; Any plan with HIPAA mode (hipaaEnabled true) enabled and only HIPAA-compliant provider keys configured: a per-assistant configuration flag, not a separate paid tier. is the business tier recorded for this profile.

Practical risk: Vapi's default configuration retains call data and can use it to improve the service; you have to explicitly turn on HIPAA mode to disable storage and training use, and even then you choose HIPAA-compliant providers yourself. Treat it as developer infrastructure that requires deliberate configuration.

How to make a decision

Check the precise account tier, written contract and intended data before approving Vapi. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Vapi

Is Vapi HIPAA compliant?Is Vapi GDPR compliant?Is Vapi SOC 2 compliant?Does Vapi train on your data?

See the full Vapi risk profile, with every data-handling fact and its source, or browse all rated AI tools.