Does Intercom Fin train on your data?
NoIntercom · Customer support
By default it can. On the consumer tier Intercom Fin uses your inputs to improve models unless you opt out. Its business tier typically does not.
What we checked
This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.
- Default data training
- Opt-out required
- Intercom's own fin-cx models are trained on anonymized Customer Data from active workspaces; workspaces with a HIPAA BAA, on EU or AU regional hosting, or on trial are auto-excluded, and you can self-serve opt out in Settings.
- Business-tier training
- No by default
- Third-party LLMs (OpenAI, Anthropic, Google) are contractually barred from training.
- Training control
- Confirmed
- Intercom documents a training control. Confirm whether it is enabled centrally or must be set by each user.
Practical risk: On the top Expert plan with Regional Data Hosting and a signed BAA, Fin holds SOC 2 Type II and ISO 27001, keeps third-party LLMs out of training, and offers EU residency. Lower plans train Intercom's own models on anonymized data unless you opt out.
How to make a decision
Check the precise account tier, written contract and intended data before approving Intercom Fin. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.
More on Intercom Fin
Is Intercom Fin HIPAA compliant?Is Intercom Fin GDPR compliant?Is Intercom Fin SOC 2 compliant?Is Intercom Fin ISO 27001 certified?
See the full Intercom Fin risk profile, with every data-handling fact and its source, or browse all rated AI tools.