Does Decagon train on your data?

Unverified

Decagon · Customer support

Not verified. Check Decagon's privacy terms for Decagon's current training policy.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Default data training: Not verified; Decagon enforces zero-day retention with LLM providers (no foundation-model training), but fine-tunes per-customer models on that customer's own historical conversations with PII removed (not cross-customer). No opt-in or opt-out is documented.
Business-tier training: Not verified; No separate business tier was confirmed for this profile.
Training control: Not verified; No reliable training opt-out was confirmed in the sources reviewed for this profile.

Practical risk: Decagon confirms zero-day retention with its LLM providers and offers SSO with Okta and Entra, but its SOC 2, ISO 27001 and HIPAA claims appear only as badges without a primary source stating type, scope or date, and no subprocessor list or DPA was found publicly.

How to make a decision

Check the precise account tier, written contract and intended data before approving Decagon. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Decagon

Is Decagon HIPAA compliant?Is Decagon GDPR compliant?Is Decagon SOC 2 compliant?Is Decagon ISO 27001 certified?

See the full Decagon risk profile, with every data-handling fact and its source, or browse all rated AI tools.