Is Intercom Fin safe for work?
Low risk · 14Intercom · Customer support · facts (high-confidence)
Intercom Fin is low-risk for default at-work use (14/100): it trains on your data unless you opt out, and holds SOC 2 Type II.
14
Low risk
Watch out: On the top Expert plan with Regional Data Hosting and a signed BAA, Fin holds SOC 2 Type II and ISO 27001, keeps third-party LLMs out of training, and offers EU residency. Lower plans train Intercom's own models on anonymized data unless you opt out.
Data and compliance facts
- Trains on consumer-tier data
- Opt-out
- Trains on business-tier data
- No
- Training opt-out available
- Yes
- SOC 2 Type II
- Yes
- ISO 27001
- Yes
- ISO 42001 (AI management)
- Unverified
- GDPR Data Processing Addendum
- Yes
- HIPAA BAA
- Yes
- EU data residency
- Yes
- SSO / SAML
- Yes
- Data retention
- No fixed window for active-workspace conversation and ticket data (persists for the life of the account); deleted within 30 days of termination on request.
- Safer tier
- Expert plan plus Regional Data Hosting addendum plus signed BAA (the config that gates HIPAA, SSO and auto-exclusion from AI training)
Why it scores 14 out of 100
- +14Trains on your data. Training is on by default on the consumer tier; you must find and set the opt-out.