Is Intercom Fin GDPR compliant?

Yes

Intercom · Customer support

Yes. Intercom offers a Data Processing Agreement (DPA) for Intercom Fin, the baseline GDPR control when a vendor processes personal data on your behalf.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Data Processing Agreement: Confirmed; Intercom publishes a DPA. A DPA is necessary but does not replace your own lawful-basis, DPIA and transfer assessment.
EU data residency: Confirmed; Intercom documents an EU data-residency option; confirm it is enabled for the account and workload in scope.
Default data training: Opt-out required; Intercom's own fin-cx models are trained on anonymized Customer Data from active workspaces; workspaces with a HIPAA BAA, on EU or AU regional hosting, or on trial are auto-excluded, and you can self-serve opt out in Settings.
Business-tier training: No by default; Third-party LLMs (OpenAI, Anthropic, Google) are contractually barred from training.

Practical risk: On the top Expert plan with Regional Data Hosting and a signed BAA, Fin holds SOC 2 Type II and ISO 27001, keeps third-party LLMs out of training, and offers EU residency. Lower plans train Intercom's own models on anonymized data unless you opt out.

How to make a decision

Check the precise account tier, written contract and intended data before approving Intercom Fin. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Intercom Fin

Is Intercom Fin HIPAA compliant?Is Intercom Fin SOC 2 compliant?Is Intercom Fin ISO 27001 certified?Does Intercom Fin train on your data?

See the full Intercom Fin risk profile, with every data-handling fact and its source, or browse all rated AI tools.