Is Zoom AI Companion safe for work?
Low risk · 9Zoom Communications, Inc. · Meetings & notetakers · facts partly unverified, check sources
Zoom AI Companion is low-risk for default at-work use (9/100): it does not train on your data, and holds SOC 2 Type II.
9
Low risk
Watch out: AI Companion must process meeting audio/transcripts to function, and those inputs can be retained up to ~30 days for support/debugging, so disabling or admin-scoping the feature is the only way to keep sensitive conversations out of that processing pipeline.
Data and compliance facts
- Trains on consumer-tier data
- No
- Trains on business-tier data
- No
- Training opt-out available
- N/A
- SOC 2 Type II
- Yes
- ISO 27001
- Yes
- ISO 42001 (AI management)
- Unverified
- GDPR Data Processing Addendum
- Yes
- HIPAA BAA
- Unverified
- EU data residency
- Yes
- SSO / SAML
- Unverified
- Data retention
- No single universal period; AI Companion outputs follow account/group/user retention settings. AI Companion inputs (e.g. the transcript used to generate a summary) are retained up to ~30 days for support/debugging; local file uploads to AI Companion web are stored up to 7 days; third-party model providers operate under zero-data-retention policies.
- Safer tier
- AI Companion (included with eligible paid Zoom Workplace accounts: Pro/Business/Enterprise)
Why it scores 9 out of 100
- +4No SSO/SAML. No enterprise single sign-on, so account access is harder to govern.
- +5No HIPAA BAA. No Business Associate Agreement, so do not use it with protected health information.