Does Salesforce Einstein / Agentforce train on your data?

Yes

Salesforce · Sales & CRM

No. Salesforce Einstein / Agentforce does not train its models on your content by default, and its business tier (Salesforce Shield add-on (Platform Encryption, Event Monitoring) on a HIPAA-eligible edition, paired with the Einstein Trust Layer) keeps your data out of training.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

Default data training: No by default; The Einstein Trust Layer enforces zero data retention with LLM providers: prompts and responses are not persisted by the model provider or used to train the models.
Business-tier training: No by default; Salesforce Shield add-on (Platform Encryption, Event Monitoring) on a HIPAA-eligible edition, paired with the Einstein Trust Layer is the business tier recorded for this profile.
Training control: Not verified; No reliable training opt-out was confirmed in the sources reviewed for this profile.

Practical risk: One of the strongest CRM-AI postures: the Einstein Trust Layer enforces zero data retention with LLM providers, and Salesforce publishes AI-scoped SOC 2 and ISO 27001 reports naming Agentforce and Einstein plus a HIPAA BAA and EU residency via Hyperforce. Some Einstein features are not available in the EU Operating Zone.

How to make a decision

Check the precise account tier, written contract and intended data before approving Salesforce Einstein / Agentforce. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Salesforce Einstein / Agentforce

Is Salesforce Einstein / Agentforce HIPAA compliant?Is Salesforce Einstein / Agentforce GDPR compliant?Is Salesforce Einstein / Agentforce SOC 2 compliant?Is Salesforce Einstein / Agentforce ISO 27001 certified?

See the full Salesforce Einstein / Agentforce risk profile, with every data-handling fact and its source, or browse all rated AI tools.