Is Salesforce Einstein / Agentforce ISO 27001 certified?

Yes

Salesforce · Sales & CRM

Yes. Salesforce is ISO/IEC 27001 certified for Salesforce Einstein / Agentforce, the international information-security management standard.

What we checked

This assessment separates the consumer product from any business plan. It uses the vendor documents linked below; an unverified item is not a pass.

ISO/IEC 27001: Confirmed; Salesforce reports ISO/IEC 27001 certification. Ask for scope and current certificate dates before treating it as supplier assurance.
SOC 2: Confirmed; Salesforce also reports a SOC 2 attestation, which can complement but does not replace ISO scope evidence.
Default data training: No by default; The Einstein Trust Layer enforces zero data retention with LLM providers: prompts and responses are not persisted by the model provider or used to train the models.
Business-tier training: No by default; Salesforce Shield add-on (Platform Encryption, Event Monitoring) on a HIPAA-eligible edition, paired with the Einstein Trust Layer is the business tier recorded for this profile.

Practical risk: One of the strongest CRM-AI postures: the Einstein Trust Layer enforces zero data retention with LLM providers, and Salesforce publishes AI-scoped SOC 2 and ISO 27001 reports naming Agentforce and Einstein plus a HIPAA BAA and EU residency via Hyperforce. Some Einstein features are not available in the EU Operating Zone.

How to make a decision

Check the precise account tier, written contract and intended data before approving Salesforce Einstein / Agentforce. A security certification, DPA or setting can apply to only part of a vendor's service. Keep the source links with your supplier review and revisit them when the vendor changes its terms.

More on Salesforce Einstein / Agentforce

Is Salesforce Einstein / Agentforce HIPAA compliant?Is Salesforce Einstein / Agentforce GDPR compliant?Is Salesforce Einstein / Agentforce SOC 2 compliant?Does Salesforce Einstein / Agentforce train on your data?

See the full Salesforce Einstein / Agentforce risk profile, with every data-handling fact and its source, or browse all rated AI tools.