ChatGPT for Business: Creating a Clear AI Policy

ChatGPT is already used by someone on most teams. Whether that's an asset or a liability depends almost entirely on which tier they're using and whether there's a policy explaining the rules. Getting this right takes a few hours, not a compliance project.

The tier question is the most important one

ChatGPT Free and Plus are consumer products. By default, OpenAI may use inputs to improve its models, and you have no data-processing agreement. ChatGPT Team and ChatGPT Enterprise don't train on your data and come with admin controls and a DPA. For any work involving client data, confidential plans or personal data, the business tier is non-negotiable.

What your policy should say about ChatGPT

Specify which tier is approved (e.g., 'ChatGPT Team accounts only, not personal Free or Plus accounts'), what's off limits (client PII, source code, unreleased product plans, legal or financial data), and whether staff need manager approval before using ChatGPT to produce client-facing content.

Disclosure and attribution

Where ChatGPT produces material that goes to customers, regulators or the public, consider requiring a disclosure or editor review step. Some B2B contracts and regulated sectors prohibit sending AI-drafted content without human review. Make the rule explicit rather than leaving it to judgment.

Enforce it with attestation

A policy nobody signed might as well not exist. Greenlightly's attestation module sends the policy to every team member and tracks who has read and accepted it, so you have a record rather than a hope. Set up a policy in minutes and send it for acknowledgement today.